Terms & conditions

Welcome to Massage Kingdom. By accessing or using our website (https://massagekingdom.uk) and booking our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or attending an appointment.

1. Introduction

These Terms & Conditions govern your use of our website, bookings, and in-person services. By accessing our platform or attending an appointment, you confirm that you accept these terms. If you do not agree, please refrain from using our services.

2. Definitions

• “We”, “us”, “our” refers to Massage Kingdom.
• “You”, “client”, “user” refers to the individual accessing our services or website.
• “Services” includes all massage therapies, treatments, consultations, and content on our site.

3. Eligibility

To book and receive our services, you must be at least 18 years old or have the express consent of a parent or guardian. We reserve the right to refuse service at our discretion where eligibility requirements are not met.

4. Booking & Appointments

All bookings must be made via our website or by contacting us directly. When you make a booking, you agree to provide accurate, complete, and current information.

• Appointments are subject to availability and confirmation.
• We may request prepayment or a deposit to secure your booking.
• Late arrivals may result in a shortened session without compensation.

5. Cancellations & Refunds

You may cancel or reschedule your appointment with a minimum of 24 hours’ notice. Cancellations made with less than 24 hours’ notice may result in a fee or forfeiture of any prepaid amount.

• Refunds will only be issued for cancellations made within the required notice period.
• No-shows may be charged the full price of the session.

6. Therapist Conduct & Client Expectations

Our therapists are qualified, professional, and adhere to high standards of conduct. We expect the same from our clients.

• Inappropriate behaviour or harassment will not be tolerated.
• We reserve the right to refuse or terminate a session immediately in such cases.
• You must inform your therapist of any medical conditions or allergies prior to your session.

7. Health Disclaimer

Our massage services are intended for relaxation and wellness purposes. They are not a substitute for medical treatment. Always consult a healthcare professional if you have any concerns about your health.

• We do not diagnose or treat medical conditions.
• You accept full responsibility for disclosing your health status and understanding the limitations of massage therapy.

8. Pricing & Payments

All prices listed on our website are in GBP (£) and include VAT where applicable. We reserve the right to change our prices at any time without prior notice, but any confirmed booking will retain its agreed price.

• We accept major credit/debit cards and secure online payments.
• Tips are optional and never expected.

9. Gift Cards & Promotions

Gift cards are non-refundable and valid for 12 months from the date of issue unless otherwise stated. Promotional codes and discounts may not be combined and are subject to terms specific to each offer.

10. Intellectual Property

All content on our website—including text, images, branding, and design—is the intellectual property of Massage Kingdom. You may not copy, reproduce, distribute, or use our content without our express permission.

11. Privacy

Your personal data is processed in accordance with our Privacy Policy and Cookies Policy. By using our services, you consent to such processing and confirm the accuracy of the data you provide.

12. Liability

We accept no liability for loss or damage arising from:

• Failure to follow pre-treatment or post-treatment advice.
• Uninformed medical conditions or undisclosed allergies.
• Events beyond our control (force majeure).

We do not exclude liability for death or personal injury caused by our negligence.

13. Changes to Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon being posted to the website. Continued use of our site or services after any changes signifies your agreement to the updated terms.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

• Email: contact@massagekingdom.uk
• Phone: +44 7443 924467
• Website: https://massagekingdom.uk

Thank you for choosing Massage Kingdom. We look forward to welcoming you with care and professionalism.