Your privacy, our priority

1. Who we are

We are Massage Kingdom, a premium wellness and relaxation provider located in the United Kingdom. Our mission is to offer professional massage and therapeutic services in a tranquil, safe, and client-focused environment. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the UK’s data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

• Contact Address: Central London
• Email: contact@massagekingdom.uk
• Telephone: +44 7443 924467

2. What personal data we collect

When you engage with our services or visit our website, we may collect and process various categories of personal data, including but not limited to:

• Identity Data: your full name, date of birth, and gender.
• Contact Data: email address, telephone number, and billing address.
• Booking Data: appointment history, service preferences, and feedback.
• Technical Data: IP address, browser type, operating system, and other technology used to access our website.
• Health Data: information you voluntarily provide to ensure your safety and wellbeing during treatments. This is considered special category data and will only be processed with your explicit consent.
• Marketing Data: your preferences in receiving marketing communications from us.

3. How we collect your data

We collect your data in several ways, including:

• Direct interactions when you book an appointment, subscribe to newsletters, fill in forms or contact us via email or phone.
• Automated technologies such as cookies and server logs as you navigate through our website.
• Third parties such as online booking systems and payment processors who may provide your data to us.

4. Why we process your data (lawful bases)

We process your data lawfully under the following bases:

• Contractual necessity: to perform the services you have requested.
• Legal obligation: to comply with applicable laws and regulations.
• Legitimate interests: to manage our relationship with you and enhance our services.
• Consent: for marketing communications and the processing of special category data such as health information.

5. How we use your data

We use your data for purposes such as:

• To confirm, manage and carry out your bookings.
• To personalise your experience and recommend appropriate services.
• To comply with accounting, legal, and insurance obligations.
• To communicate promotions, offers or updates when you have consented.
• To improve our website’s security, content and user experience.

6. Sharing your data

We do not sell or rent your personal data. However, we may share it with:

• IT service providers for booking, website and email systems.
• Payment providers to process transactions securely.
• Professional advisors such as legal and insurance consultants.
• Government bodies or regulators where legally required.

7. International transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms recognised by the UK Information Commissioner’s Office (ICO).

8. Data security

We take data security seriously. Your data is protected with industry-standard security measures including firewalls, encryption, secure servers and access controls. Our staff are trained in data protection principles and we perform regular audits of our processes.

9. Data retention

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain:

• Booking and transaction data: up to 7 years.
• Marketing consent data: until consent is withdrawn.
• Technical data: up to 24 months in anonymised form.

10. Your rights

You have rights under the UK GDPR. These include:

• The right to access your personal data.
• The right to request correction or erasure of your data.
• The right to object to or restrict processing.
• The right to withdraw consent at any time (where applicable).
• The right to data portability.
• The right to lodge a complaint with the ICO (ico.org.uk).

11. Automated decision-making

We do not use your data for any form of automated decision-making or profiling that would have a legal or significant impact on you.

12. Third-party websites

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies before submitting any personal information.

13. Changes to this policy

This policy is reviewed regularly and was last updated on 19 June 2025. We will notify you of material changes by email or by placing a prominent notice on our website.

14. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: contact@massagekingdom.uk
• Telephone: +44 7443 924467